How to Fix “An Error Occurred While Validating Your Information” on CDCFIB Portal When Uploading Documents

If you are currently applying for recruitment into the Civil Defence, Immigration, Fire Service, or Correctional Service through the CDCFIB portal and encounter the message “An error occurred while validating your information” during the document upload stage, you’re not alone. This issue has become a common frustration among applicants, but the good news is—it can be resolved quickly with a few simple steps.

This guide will walk you through how to troubleshoot and fix the problem to ensure your application goes through successfully.

Understanding the Error

During the application process on the CDCFIB recruitment portal https://recruitment.cdcfib.gov.ng, candidates are required to fill out personal details and upload supporting documents such as:

• Passport photograph
• Local Government Certificate of Origin
• Declaration of Age or Birth Certificate

The portal requires these files to meet specific size and format requirements. When these are not met—especially in terms of file size—you may receive the error: “An error occurred while validating your information.”

Step-by-Step Guide to Fix the Validation Error

1. Start a New Application:
   • Visit the official recruitment portal: https://recruitment.cdcfib.gov.ng
   • Click on “New Application”.
   • Choose the relevant agency you’re applying to (e.g., Civil Defence, Immigration, etc.)
   • Select your qualification type: SSCE, NCE/ND, HND/BSc, or others.
2. Enter Basic Information:
   • Fill in your National Identification Number (NIN), phone number, and solve the security challenge.
   • Proceed to the next section once verified.
3. Fill Out the Application Form:
   • Provide your personal details as requested.
   • Upload all required documents: passport photo, age declaration, and certificate of origin.
4. Fixing the Upload Error:
   • If the system returns “An error occurred while validating your information” after clicking “Next,” it is likely due to the size of your uploaded files.
   • While the portal may allow uploads up to 2MB, it is recommended to resize each document image to 200KB or less for smooth validation.

How to Resize Your Documents

If you don’t already have a mobile app or software to compress images, you can easily use an online tool such as:

https://www.reduceimages.com

• Upload your image to the website
• Set the image size to 200KB or less
• Download the resized image and re-upload it on the CDCFIB portal

Once the images are properly resized, return to the application form, re-upload the new files, and click “Next”. This should resolve the error, and you can continue with your application process successfully.

Final Tips

• Ensure your documents are in JPEG or PNG format (avoid PDF unless specified).
• Avoid uploading scanned documents with high resolution that increase file size.
• Use clear and readable documents even after compression.

Facing validation issues during your CDCFIB application can be stressful, but in most cases, it’s a simple fix involving image file size. By resizing your documents to around 200KB or lower, you improve your chances of completing your application without errors. Always double-check requirements and ensure your documents meet both the file format and size standards for a successful submission.