If you’ve experienced a failed ATM transaction with your UBA Bank card—where your money was debited but you didn’t receive cash—there’s no need to stress or visit the bank physically. UBA has introduced a self-service platform that allows customers to log and track failed transactions easily from the comfort of their home or office.
In this guide, you’ll learn how to report failed transactions, lodge disputes, and track the progress online using UBA’s digital self-service platform.
Contents
Steps to Log a Failed ATM Card Transaction on UBA Online
- Go to UBA’s Self-Service Portal
- Visit the official self-service website: UBA Self Service
- Access the Dispute a Transaction Section
- Once the page loads, scroll down to locate and click on the “Dispute a Transaction” option.
- Verify Your Account
- Input your UBA account number in the provided field and click on Login.
- A One-Time Password (OTP) will be sent to your registered phone number or email.
- Enter the OTP and click on Validate OTP to continue.
- Log a New Dispute
- Click on the “Log Dispute” button to begin reporting a new transaction issue.
- You will need to enter specific details such as:
- Transaction date
- Transaction amount
- Confirm the transaction details and submit.
- Track an Existing Dispute
- If you’ve already raised a complaint, you can track its status by clicking on “Track Dispute”.
- Use your account number and OTP to access the tracking dashboard.
Why Use UBA’s Online Dispute Portal?
- No need to visit a branch
- Quick resolution process
- 24/7 availability
- Secure verification using OTP
- Easily track dispute progress
FAQs – Reporting UBA ATM Failed Transactions
Q1: What is a failed ATM transaction?
A failed ATM transaction occurs when your card is debited, but you don’t receive cash due to network or machine issues.
Q2: How long does it take UBA to resolve a dispute?
UBA typically resolves disputes within 3 to 5 working days, depending on the issue. In some cases, it may take up to 14 working days.
Q3: Can I log a dispute without visiting the bank?
Yes, UBA’s self-service portal allows you to report failed ATM transactions online without needing to visit any branch.
Q4: What do I need to log a dispute online?
You’ll need:
- Your UBA account number
- The transaction date
- The transaction amount
- Access to the phone number or email linked to your UBA account for OTP verification.
Q5: What if I don’t receive the OTP?
Ensure your phone number or email is up-to-date with the bank. If you still don’t receive the OTP, contact UBA’s customer care.
Q6: Is the online dispute logging secure?
Yes, UBA uses OTP-based two-factor authentication to ensure that only account holders can access and report transaction issues.
Q7: Can I report other transaction types aside from ATM failures?
Yes, the portal supports reporting POS, web, and mobile transaction issues, as long as they are linked to your UBA account.
With UBA’s digital self-service solution, reporting a failed ATM transaction has never been easier. No queues, no paperwork—just a few clicks and you’re done. Always keep your transaction details safe and monitor your email or SMS for dispute updates.