The journey to joining Pi Network’s Mainnet is an exciting one for Pioneers. However, some users find themselves stuck at Step 9 of the migration checklist despite successfully completing their KYC process. If you’re facing this issue, don’t worry! This article provides a step-by-step guide to help you resolve it and complete your migration.
Contents
Step-by-Step Guide to Fix Step 9 Issues
Step 1: Open the Pi Network App
Begin by opening the Pi Network app (not the Pi Browser) on your device.
Step 2: Access Your Profile
- Tap the menu icon (three horizontal lines) in the top-left corner of the app.
- Navigate to Profile and click it.
- Copy your Username and Verified Email Address. Ensure your email is verified to avoid further delays.
Step 3: Go to the Support Portal
- Return to the menu by tapping the three lines again.
- Select Support Portal from the dropdown menu. This will redirect you to the support page in your device’s browser.
Step 4: Locate the Contact Form
- Scroll through the Support Portal until you see the section titled “Need to Raise a Request? Contact Us”.
- Click this link to access the contact form.
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Step 5: Fill Out the Contact Form
- In the Subject field, enter:
“Review and approval of Step 9 in the checklist, which has been pending for a long time.” - In the Description field, write:
“Dear Pi Core Team,
I am writing to inform you that the 9th step of my Mainnet migration checklist has been pending for an extended period. I kindly request a review and resolution of this issue at the earliest. Thank you for your assistance.” - Attach a screenshot of your Profile page, clearly showing your Username and Verified Email Address.
Step 6: Submit Your Request
Once you’ve completed the form, review your inputs carefully for accuracy. Submit the form and wait for a response from the Pi Core Team.
Why This Matters
Successfully completing Step 9 is critical to fully migrating to the Pi Network Mainnet. Delays in this step could prevent you from accessing the benefits of Mainnet participation. By following this guide, you’re taking proactive steps to resolve the issue and ensure a smooth migration process.
What to Expect After Submission
After submitting your request, the Pi Core Team will review your case and provide a resolution. Be patient, as response times may vary depending on the volume of requests they receive.
Final Thoughts
Pi Network’s Mainnet migration process is a significant milestone for the platform’s Pioneers. If you encounter any hurdles, such as being stuck at Step 9, don’t let it discourage you. With this guide, you can address the issue and move closer to joining the decentralized future Pi Network is building.
