KEDCO Apologizes to Customers as TCN Disconnection Causes Power Outage

Kaduna Electricity Distribution Company (KEDCO) has issued an apology to its customers following the disconnection of major feeders supplying electricity to its franchise areas by the Transmission Company of Nigeria (TCN). The disconnection, which has entered its fifth day, has caused power outage in parts of Kaduna metropolis including Ahmadu Bello Way, Gwamna Road, Poly Road, Isa Kaita, Lugard Hall, Rabah Road, Kurmin Mashi, Abakpa, Mogadishu, Tudun Wada, among others.

In a statement, the Head of Corporate Communication at KEDCO, Mr. Abdulazeez Abdullahi, assured customers that the company was engaging with stakeholders to resolve the issue. “We understand that this is a frustrating and inconvenient situation for you, and we are deeply sorry for the inconvenience that it has caused,” he said.

The disconnection was due to KEDCO’s failure to produce its Bank Guarantees when it was demanded for by the Market Operator, an arm of the TCN. The suspension/disconnection order was issued by the Market Operator in accordance with procedures of the rules governing the Nigerian Electricity Supply Industry, to ensure the preservation of the Market and that non-compliant participants are held accountable for their actions.

READ ALSO: NEPA Office Raided by Soldiers in Birnin Kebbi, Resulting in Assault on Staff Over Electricity Outage

Meanwhile, the Chairman of Electricity Consumers Association of Nigeria, Chijoke James, condemned the actions of the operators that have left millions of Nigerians without public power supply. He stated that consumers have been at the receiving end of arbitrary behaviour from the operators, and both the government that regulates the sector and the operators have scant respect for consumers.

KEDCO has assured its customers that its team is working around the clock to engage relevant stakeholders and resolve the issue. The company also understands that electricity is vital to businesses and livelihoods, and is committed to ensuring that its customers have uninterrupted power supply.

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