Catilas Resources Limited, a leading financial institution, is currently seeking qualified candidates for the position of Customer Care Officer. If you have excellent communication skills, a strong sense of accountability, and a passion for providing exceptional customer service, this may be the perfect opportunity for you.
As a Customer Care Officer, your primary responsibility will be to assist customers with various banking transactions, such as deposits, withdrawals, and payments. You will also play a crucial role in resolving complaints and account discrepancies, ensuring customer satisfaction at all times.
In addition to transaction processing, you will be responsible for informing customers about the bank’s wide range of products and services. This requires a good understanding of the offerings, enabling you to effectively communicate their benefits to customers.
Accuracy and attention to detail are vital in this role, as you will be tracking, recording, and reporting all transaction-related information. This includes maintaining complete and accurate records of customer interactions, ensuring compliance with regulatory requirements.
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Cash handling experience is considered an advantage, as you will be responsible for maintaining and balancing cash drawers, as well as packaging cash and rolling coins for storage. Confidentiality and the ability to handle currency in a responsible manner are of utmost importance.
Proficiency in MS Office, particularly Excel and Word, is required for generating reports and maintaining documentation. Additionally, exceptional time management skills will help you prioritize tasks and deliver efficient service to customers.
To be eligible for this position, you must possess a minimum of an OND in any field, with a Lower Credit grade. Strong communication and people skills are essential, as you will be interacting with customers on a daily basis.
At Catilas Resources Limited, integrity is highly valued. You will be expected to adhere to all financial and security regulations and procedures, maintaining the highest ethical standards throughout your work.
If you are a customer-centric individual with a passion for the banking industry, this is a great opportunity to join a reputable organization. Take the first step towards a rewarding career by applying for the Customer Care Officer position at Catilas Resources Limited today.
To apply for this position, please visit the following link: Link to Apply
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