In a recent development, MTN Nigeria addressed the unexpected disappearance of debts on subscribers’ accounts, attributing it to a system glitch rather than intentional debt cancellation. Despite subscribers’ initial jubilation, the telecommunication giant assured the public that the cleared debts would be repaid once the technical issue is rectified.
MTN Nigeria Communications Plc officially acknowledged the system glitch, stating, “MTN Nigeria Communications Plc can confirm a system glitch impacting balance enquiries. As a result, some customers may receive error messages showing that their balances have been cleared.”
Contrary to subscribers’ hopes, the company emphasized that the balances would revert to accurate figures once the engineering team resolves the problem. MTN expressed regret for any inconvenience caused by the error and reassured users that all loans cleared due to the glitch would be reinstated.
The clarification comes after initial confusion among subscribers who believed the telecom operator intentionally cleared their debts. The company urged patience from customers as engineers work diligently to address the technical issue promptly.
For more details on this matter, you can refer to the original source here. Stay tuned for updates as MTN works towards resolving the situation and outlines the necessary steps for subscribers to repay the cleared debts.
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