In June, Tawa Iyanu, a resident of Oyo State, was informed by SmartCash Payment Service Bank (PSB) that her account would be deactivated due to an upgrade issue. The digital bank, a subsidiary of Airtel Nigeria, assured her that her N99,846 balance would remain safe during the deactivation process.
SmartCash PSB requested her approval to deactivate her wallet, informing her that access to her wallet would be temporarily disabled, and the balance would read zero. However, Iyanu was skeptical and sought clarification, receiving reassurances from the bank that her balance would be restored once her account was reactivated.
Despite her consent to the deactivation, Iyanu’s account remained inaccessible for months. After visiting an Airtel office in Ibadan in September, her N99,846 was suddenly debited from her wallet. Since then, efforts to recover her funds have been unsuccessful.
Customer service representatives informed Iyanu that discrepancies between her National Identity Number (NIN) or Bank Verification Number (BVN) and the information used to register her Airtel SIM card may have caused the issue. Despite following their advice to resolve the problem, Iyanu continues to face obstacles in accessing her funds.
SmartCash PSB has escalated the matter but has yet to provide a solution, leaving Iyanu in financial limbo.
Source: FIJ
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