How to Update or Correct Your Bank Account Details on the NELFUND Portal

Submitting the wrong bank account details on the NELFUND portal can be frustrating, especially if it may affect your financial transactions. Fortunately, there’s a straightforward way to correct the error and ensure your information is updated accurately. This guide explains how to change or update your bank account details through the official NELFUND platform.

Why You Should Correct Incorrect Bank Details Immediately

Providing the wrong bank details could result in failed disbursements, delays in funding, or other administrative issues. It’s important to act quickly to avoid complications in your application or disbursement process.

Step-by-Step Guide to Correcting Your Bank Account Details on NELFUND

1. Log Into Your NELFUND Dashboard

Visit the official portal at portal.nelf.gov.ng and sign in with your credentials.

2. Navigate to the Support Section

Once you’re on your dashboard, scroll to find the “Get in Touch” or support option. This is the section where all user complaints and technical issues are addressed.

3. Initiate a Support Request

Click on “Raise a Ticket” to begin your complaint process.

4. Enter Your Information

Fill out all required fields such as:

• Full Name
• Registered Email Address
• Phone Number

Make sure this information matches what you used during your initial registration.

5. Select the Right Category

Choose “Administrative Issues” as your main category, then under the subcategory, select “Other Administrative Issues.”

6. Explain the Problem Clearly

In the description area, type a short but detailed message explaining your issue. Example:

“I mistakenly submitted incorrect bank details during my application process. Kindly assist in removing the wrong information so I can update it correctly.”

7. Submit the Ticket

Scroll to the bottom and click the “Submit” button to send your request to the NELFUND support team.

What Happens Next?

After submitting your request:

• You should receive a response from NELFUND within 48 hours.
• If your request is approved, the wrong bank information will be deleted, allowing you to re-enter the correct details.

How to Confirm the Update

After a few days:

• Log out and sign back into your NELFUND dashboard.
• Check the bank account section to verify if the incorrect details have been cleared.
• Proceed to enter your correct bank details.

FAQs on Correcting Bank Details on the NELFUND Portal

Q1: Can I change my bank details directly without raising a ticket?
A: No, the NELFUND portal currently requires users to raise a support ticket to request the removal of wrong bank details.

Q2: How long does it take for NELFUND to respond to my complaint?
A: Most users receive a reply within 48 hours after submitting a support request.

Q3: Will I need to upload a new bank statement or verification document?
A: Generally, no. You only need to clearly explain your issue in the support ticket. However, if additional verification is required, NELFUND may contact you.

Q4: Can I submit multiple requests if I don’t get a reply?
A: It’s recommended to wait at least 48–72 hours for a response. If you don’t hear back, you may submit a follow-up ticket.

Q5: Is there a deadline for correcting bank details on the portal?
A: NELFUND has not set a strict deadline, but it’s advisable to fix any errors as soon as possible to avoid processing delays.

Final Thoughts

Mistakes happen, but resolving them on the NELFUND platform is a simple process when you know the right steps. If you’ve entered incorrect bank information, don’t panic—just follow the outlined procedure, and you’ll be able to update your records efficiently.

For more updates, funding tips, and NELFUND-related support, stay connected with our blog.